Effective Date: October 11, 2019
Information We Collect
Registration and Other Information You Provide. We collect personally identifiable information about you which you affirmatively choose to submit to us via our contact form(s), such as your name, e-mail address, and mailing address. From time to time we may also automatically collect certain information that may be considered personally identifiable information, such as the IP address of your computer or network connection.
Payment Processing Information. When you make a payment in connection with purchasing any of the products or Services, we may obtain your credit card and/or other payment information.
Usage Information. We may collect other non-personally identifiable information such as the time and date of your visit, your location, the pages and other content that you access, and the number of times you return to the website. This information is used in the aggregate for our internal marketing and similar purposes. We may also integrate into the website technology provided by third parties (e.g., Google Analytics) to accomplish this information collection.
How We Use Information We Collect
We use the information that we collect to provide you with the products and Services as described on our website, as well as to improve our site and to learn about how it is used and accessed. We may also use information we collect to analyze user behavior as a measure of interest in and use of the website and may disclose such analyses to advertisers or other third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user.
We may share pertinent personal information with select affiliates and partners for the purposes of processing data for marketing, research, customer support, account management, and similar.
We do not sell, trade, share, or rent your personal information provided by you to us through our website to third parties. Return Solutions will only use your payment processing information with your explicit consent.
We may disclose information about you to third parties if we have a good-faith belief that we are required to do so by law or legal process, to respond to legal claims, or to protect our rights, property, or safety, or the rights, property, or safety of others. We may disclose information about you to a successor organization in the event of a merger, acquisition, bankruptcy, or other sale or disposition of all or a portion of our assets. The successor organization’s use and disclosure of your personal information will continue to be subject to this policy unless (i) a court orders otherwise, for example a bankruptcy court; or (ii) the successor organization gives you notice that your personal information will be subject to the successor organization’s own policy, along with an opportunity for you to opt out (which may cause you not to be able to continue to use the website). If you submit personal information after such a transfer, that information may be subject to the successor entity’s policy.
Updating Your Information
If you wish to amend or update your personal information, you may do so by contacting us here. A member of our customer support team will be in touch with you shortly after your submission.
Social Features of the Return Solutions Website
Now or in the future we may offer certain social features on our website. If you provide information in any social feature of the website (including, by way of example, via chat feature or online discussion forum), or to any other party through the website, you should be aware that your information may then be made available to others.
Return Solutions takes commercially reasonable security and backup measures to protect the information submitted to us. However, no method of transmission over the internet, or method of electronic security, is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security. We encourage our customers and partners to retain copies of all uploaded information on their own systems.
You may receive e-mail messages from us. If you no longer wish to receive these communications, let us know by following the opt-out directions on any of the e-mail messages you have received from us.
We do not knowingly collect any personal information from children under 13 years of age without parental consent. If we learn that a child under the age of 13 has provided us with personal information, or that such personal information has otherwise been inadvertently collected, we will delete it in accordance with applicable law.
California residents have additional rights regarding the use of their personal information, including the right to give the instruction Do Not Sell My Personal Information. Other than as expressly set forth herein, Return Solutions does not sell or otherwise share your personal information with third parties.
California residents are also entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of personal information to third parties for their own direct marketing purposes in the preceding calendar year. Return Solutions does not share personal information with third parties for their own direct marketing purposes.
E.U. Resident Privacy
Return Solutions complies with the provisions of the European Union’s General Data Protection Directive (“GDPR”) as to any information in its possession regarding EU-based persons (“data subjects”). Accordingly, Return Solutions only processes personal information on data subjects where it has a lawful basis to do so, which may include the consent of each person (especially in the case of website visitors who provide their information) or compliance with a legal obligation. Return Solutions honors the rights of data subjects provided in Articles 12-23, including the right to be forgotten.
Consent to Transfer
Return Solutions is operated in the United States. If you are located outside of the United States, please be aware that information we collect will be transferred to and processed in the United States. By using our website or the Services, or providing us with any information, you fully understand and unambiguously consent to this transfer, processing and storage of your information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.
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